REFUND POLICY

Last Updated: July 03, 2022

This Refund Policy explains when refunds may be issued for products and services purchased from AutoCodeWorks. Please read this policy carefully before placing an order.

By purchasing from us, you agree to the terms of this Refund Policy.


1. DIGITAL PRODUCTS

All sales of digital products are final once the product has been delivered, downloaded, accessed, activated, or otherwise made available to you.

Digital products may include, without limitation:

  • Software
  • Licenses
  • Files and downloads
  • ECU manuals
  • Codes and dumps
  • Online courses
  • Memberships
  • Activated accounts
  • Digital access credentials

Because digital products can be copied or used immediately after delivery, we do not offer refunds, cancellations, or reversals for digital products unless required by law or unless we determine otherwise in our sole discretion.


2. PHYSICAL PRODUCTS

Refunds for physical products may be considered only under the following circumstances:

  • The item arrived damaged;
  • The wrong item was shipped;
  • The item is defective upon arrival; or
  • A return has been approved by us in writing.

To be eligible for a refund for a physical product:

  • The item must be unused;
  • The item must be in original packaging;
  • All accessories, parts, and documents must be included;
  • The issue must be reported within the required time period stated in our Shipping Policy or Terms and Conditions.

Refund requests made after the applicable reporting period may be denied.


3. NON-REFUNDABLE ITEMS

The following are generally non-refundable unless required by law:

  • Digital downloads
  • Activated software or licenses
  • Memberships
  • Training access
  • Online accounts
  • Custom or specially prepared items
  • Services already performed
  • Shipping charges
  • Customs duties, taxes, and import fees
  • Return shipping costs


4. RETURN APPROVAL REQUIRED

No refund will be issued unless the return or refund request has been reviewed and approved by AutoCodeWorks.

We may request supporting information such as:

  • Order number
  • Photos or videos
  • Proof of damage or defect
  • Proof of delivery
  • Additional details about the issue

We reserve the right to deny refund requests that do not meet the requirements of this policy.


5. REFUND METHOD

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please note:

  • Processing times may vary depending on the payment processor or financial institution
  • Refunds may take several business days to appear in your account
  • We are not responsible for delays caused by banks, card issuers, or payment processors


6. PARTIAL REFUNDS OR ALTERNATIVE RESOLUTIONS

In some cases, we may choose to offer:

  • A replacement
  • Store credit
  • A partial refund
  • Repair or correction of the issue

Any alternative resolution will be determined at our sole discretion unless otherwise required by law.


7. ORDER CANCELLATIONS

Digital products, downloads, activations, memberships, software, and online access products cannot be canceled once delivered or activated.

Physical product orders may only be canceled before shipment preparation begins.

If we cancel an order due to pricing error, payment issue, fraud concern, or product unavailability, a refund may be issued to the original payment method.


8. CHARGEBACKS AND PAYMENT DISPUTES

We encourage you to contact us first before filing a chargeback or payment dispute.

Unauthorized chargebacks or disputes may result in:

  • Suspension of your account or access
  • Rejection of future orders
  • Review of prior transactions

We reserve the right to defend against fraudulent or improper chargebacks to the fullest extent permitted by law.


9. CONTACT US

If you have any questions about this Refund Policy or would like to request a review of a transaction, please contact us at:

AutoCodeWorks

Email: [email protected]

Website: AUTOCODEWORKS